Shipping policy

Shipping

Tracked Shipping

We offer tracked shipping to the United States, Canada, Europe, Australia, New Zealand, and many other international destinations, so customers can shop Beautime from wherever they are.

All orders are processed within 1-3 business days after purchase, excluding weekends and public holidays. Once your order ships, you will receive a tracking notification by email.

Estimated Delivery Times

USA & Canada: 7-10 business days

Australia and New Zealand: 8-12 business days

Europe: 7-12 business days

Rest of the world: 7-15 business days

Delivery times are estimates and may vary because of carrier delays, customs processing, local holidays, weather, or other circumstances outside our control.

Tracking Updates

If you have just received a shipment notification, please allow 1-3 business days for tracking information to update. Some carriers update tracking only after the package reaches the next sorting point.

Fulfillment and Shipping Partners

To deliver orders efficiently, Beautime may use different fulfillment and shipping partners depending on product availability and destination. Your tracking email will show the shipping carrier and tracking details for your order.

Wrong or Incomplete Address

Please check your shipping address carefully before placing an order. Beautime is not responsible for packages that are delayed, returned, or undeliverable because of a missing, incomplete, or incorrect address provided at checkout. If you notice an address mistake, contact us as soon as possible before the order is processed.

Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, your building mailroom, and the local delivery carrier. If the carrier confirms the package is lost or misdelivered, contact us with your order number and carrier case details so we can review the situation.

Import Taxes, Duties, and Customs

International orders may be subject to import taxes, duties, customs fees, brokerage fees, or other charges required by the destination country. These charges are the customer's responsibility unless otherwise stated at checkout. Beautime is not responsible for delays caused by customs or for packages refused because of unpaid duties, taxes, or customs fees.

Refused or Undeliverable Packages

If a package is refused, unclaimed, or returned because delivery could not be completed, any refund or replacement will be reviewed after the carrier confirms the final package status. Shipping fees, customs fees, duties, taxes, and related return costs are non-refundable unless required by applicable law or caused by our confirmed error.

Contact

For shipping questions, contact us at beautimeonlineteam@gmail.com and include your order number where applicable.